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Frequently Asked Questions

FAQs

Frequently Asked Questions

We understand that you may have questions about our logistics, warehousing and escrow services. This FAQ section aims to provide clear and concise answers to the most common inquiries. If you have additional questions, our dedicated customer support team is here to help!

We operate in over 220 countries and territories across the globe, making us one of the most international logistics companies in the world.

Our express air freight delivers anywhere between 24 to 72 hours, door-to-door, depending on the destination and customs clearance.

Yes. Our team manages the full customs clearance process — import duty, VAT and documentation — so your cargo is not held up at the port.

Our USD escrow service safely holds payment between a buyer and seller until the agreed delivery or conditions are completed, then releases the funds.

Enter your unique tracking number on the Track Shipment page. You will see real-time progress as your consignment moves through our network.

Yes, our bonded warehousing and distribution centres offer competitive rates for complete freight handling — from unloading to onward distribution.

We handle fragile items, heavy goods, vehicles, machinery, containers, documents, electronics, perishables and high-value goods.

Yes, each shipping plan includes a specific amount of insurance coverage, and additional coverage can be arranged for high-value consignments.

Integrated Logistics Across 220+ Countries.

Still have questions? Our team is happy to help.

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